Vendor Verification Policy
Vendor Verification Policy
At NariHaat.com, we are committed to creating a safe, trusted, and transparent marketplace for women buyers and sellers. To achieve this, all vendors must complete the onboarding and verification process before they can start selling retail products.
1 Vendor Registration
To register as a retail vendor, applicants must provide:
- Full Name / Business Name
- Valid Email Address & Mobile Number
- Registered Business Address / Residential Address
- GSTIN (if applicable)
- PAN Card Number (Individual / Business)
2 Mandatory KYC Verification
Every vendor must complete Know Your Customer (KYC) verification by submitting the following:
- Identity Proof: Aadhaar Card / Passport / Voter ID / Driving License
- Address Proof: Utility Bill (not older than 3 months), Rent Agreement, or Aadhaar
- Business Proof (if applicable): GST Certificate, Shop & Establishment License, or MSME Certificate
- Bank Account Proof: Cancelled Cheque / Bank Passbook (for payouts)
Note: Vendors without GST registration can still sell (where GST is not mandatory for their product category) but must provide valid PAN + Aadhaar for verification.
3 Bank Account & Payment Verification
- All payouts will be processed only to verified bank accounts in the vendor’s name.
- Bank details must match exactly with the submitted vendor KYC documents.
- Third-party or proxy bank accounts are strictly prohibited.
4 Approval Timeline
- Initial Verification: Completed within 48–72 hours after submission of documents.
- Account Activation: Once verified, vendors can upload their product catalogs.
- Rejection Cases: If documents are incomplete, forged, or unverifiable, the application will be rejected, and the vendor will be notified.
5 Ongoing Verification & Monitoring
- Vendors may be asked for periodic re-verification (every 12 months).
- Any suspicious activity, fake listings, or mismatch in documents may result in:
- Temporary suspension of vendor account.
- Withholding of payouts.
- Permanent termination in case of fraud.
6 Compliance with Laws
Vendors must comply with all applicable e-commerce regulations, including:
- Indian Consumer Protection Act, 2019
- Legal Metrology Rules (for packaged goods)
- E-commerce Rules under Ministry of Consumer Affairs
- GST regulations (where applicable)
7 Vendor Responsibilities & Termination
Vendors are required to maintain compliance at all times. NariHaat reserves the right to suspend or terminate vendor accounts if:
- False or forged documents are submitted.
- Fraudulent or illegal activity is detected.
- Vendor fails to comply with onboarding, re-verification, or NariHaat's Shipping & Return policies.