Data Protection

Privacy Policy

Effective: Sept 2025 NariHaat Retails Pvt. Ltd.

This Privacy Policy describes how NariHaat Retails Private Limited ("we", "our", or "us") collects, uses, and protects your personal information when you visit or make a purchase from NariHaat.com.

1 Information We Collect
  • Personal Information: Name, email, phone number, billing/shipping address, gender, date of birth, and payment details (processed securely).
  • Account Information: Login credentials, order history, wishlist, and product reviews.
  • Communication Data: Customer support requests, emails, and chat history.
  • Device & Usage Data: IP address, browser type, operating system, and analytics data.
  • Cookies & Tracking: Cookies and similar technologies to enhance your experience and serve personalized content.
2 How We Use Your Information
  • To provide, deliver, and improve our products and services.
  • To process orders, shipping, and payments securely.
  • To personalize your shopping experience and send relevant promotional offers.
  • To ensure compliance with legal and tax obligations.
  • To prevent fraud, abuse, and secure transactions on our platform.
3 Google Services & Advertising

We use Google Analytics, Google Ads, and other marketing tools to measure platform performance and show personalized content. Users can manage or opt out of ad personalization directly through Google Ad Settings. We strictly comply with Google’s data usage and consent policies.

4 Payment Processing & Indian Compliance

All payments are processed via PCI-DSS certified gateways such as Razorpay, PayU, or Cashfree in strict accordance with Reserve Bank of India (RBI) guidelines.

We do not store full credit/debit card details on our servers. We comply with all applicable RBI mandates and local data-localization requirements to ensure your financial safety.

5 Data Security

We use industry-standard SSL encryption, secure hosting, and limited access controls to protect your information. All payment data is transmitted via HTTPS and handled exclusively through verified, bank-grade gateways.

6 Your Rights

As a user, you have the right to:

  • Request access or correction to your personal data.
  • Request deletion or restriction of your data processing.
  • Opt-out of marketing communications or analytics tracking.

To exercise these rights, please contact us at connect@narihaat.com.

7 Children’s Privacy

Our services are not directed to users under the age of 13. We do not knowingly collect personal data from children. If we become aware that we have collected such data, it will be deleted immediately.

8 Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices, tracking methods, or content of those external sites.

9 Updates to Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal obligations. Any revisions will be posted on this page with an updated effective date.