1. Buyer Rights

• • Customers have the right to receive genuine products and services as described by the vendor.
• • Customers are entitled to secure and transparent transactions and clear pricing (including taxes and shipping).
• • Customers may request refunds, returns, or replacements under NariHaat’s Return & Refund Policy.
• • Customers have the right to raise disputes when vendors fail to deliver as promised; NariHaat will assist in mediation.

2. Safe Payments

• • All transactions are processed through PCI-DSS compliant payment gateways.
• • Customer payment information is encrypted and never shared with vendors. Only non-sensitive, necessary payment references are passed for fulfilment and reconciliation.
• • NariHaat may hold payments in escrow until order/service confirmation to protect buyers.

3. Fraud & Misrepresentation Protection

• • If a vendor delivers fake, defective, counterfeit, or misrepresented items, customers are eligible for a full refund after verification.
• • For services (hotels, salons, consultations) not provided as listed, NariHaat may issue a refund, reschedule, or provide a credit once verified.
• • Vendors found guilty of fraud or repeated policy violations may face penalties, suspension, or delisting.

4. Refund & Return Assurance

Customers may raise return or refund requests within 7 days of delivery or service completion for eligible cases. Eligible reasons include damaged items, wrong items, or items not matching descriptions. Refunds are processed to the original payment method within 5–7 business days after approval, subject to payment gateway clearing times.

5. Delivery & Service Protection

• • Vendors are responsible for timely delivery of products and services.
• • If delivery or service is not completed within the promised timeline, customers may cancel and request a full refund.
• • NariHaat may levy penalties on vendors for repeated delays in accordance with marketplace rules.

6. Dispute Resolution

• • Customers may raise disputes via connect@narihaat.com or through the customer support portal.
• • Vendors are required to respond within 48 hours.
• • If unresolved, NariHaat will mediate. For unresolved escalations, decisions may be taken per applicable laws and marketplace terms.

7. Protection from Unauthorized Charges

• • If you notice unauthorized or incorrect charges, report them to NariHaat within 48 hours.
• • Upon verification, unauthorized charges will be refunded promptly and we will assist with any payment gateway investigations.

8. Limitations

This policy does not cover buyer’s remorse (change of mind after purchase), issues caused by customer negligence or misuse, or services that were consumed before raising a complaint.

9. Our Commitment

• • Protecting customers from fraud and poor-quality experiences.
• • Ensuring fair and timely dispute resolution.
• • Maintaining a trustworthy, women-focused marketplace.

10. Contact Us