• Customers are requested to carefully review product details and descriptions before purchase.
• You have 7 days from the date of delivery to request a return or replacement.

Physical retail products are eligible for a free return or replacement if:

• The item is damaged, defective, or not as described.
• The wrong product was delivered.
• The package is missing parts or accessories.

Return Conditions: The product must be returned in its original condition, unused, with all tags, packaging, and the original invoice intact.

• Cancellation by Customer: You can cancel your order easily via your account dashboard before the item has been shipped. Once an order is dispatched, it cannot be cancelled, but you may initiate a return upon delivery.
• Cancellation by Platform: NariHaat or the vendor may cancel an order due to stock unavailability, payment verification issues, or suspected fraud. In these rare cases, a full refund is issued immediately.

Refunds are initiated immediately after the returned product is received and inspected at the fulfillment center.

• Prepaid Orders (Credit Card/UPI): Refunds are processed directly back to your original payment method within 5–7 business days.
• COD Orders (Cash on Delivery): Refunds will be issued via bank transfer or UPI within 7–10 business days after you provide your details.

Refunds will be rejected if:

• The customer provides incorrect banking details.
• The product was damaged due to customer misuse, negligence, or unauthorized repair.

• If you face any issues communicating with a vendor regarding a return, NariHaat’s support team will intervene to ensure a fair and swift resolution.
• Final decisions will be based on factual evidence (e.g., unboxing videos, photos, and shipping weight data) provided by both the buyer and seller.