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🕒 Awaiting Order Arrival

When will my order arrive?

Delivery times depend on your location and product availability. You can check the estimated delivery date on your order confirmation or tracking page. Once shipped, a tracking number will be sent to your registered email or phone number.

My order status shows “Awaiting Shipment.” What does that mean?

“Awaiting Shipment” means your order has been confirmed and is being processed by the seller. Once it’s packed and dispatched, the status will update to “Shipped,” and you’ll receive your tracking details.

My order status says “Shipped,” but I haven’t received it yet. What should I do?

Shipping delays can occur due to courier or weather issues. Check your tracking link for the latest update.
If there’s no movement for several days, contact our support team at connect@narihaat.com with your order number. We’ll coordinate with our courier partner to provide a quick resolution.

Can I track my order in real time?

Yes. Once your order has been shipped, you’ll receive a tracking ID via email or SMS. You can use that link to track your package in real time until delivery.

It’s been longer than the estimated delivery time — what should I do?

If your order hasn’t arrived after the estimated time, please reach out to connect@narihaat.com with your order details. We’ll verify the shipment status and ensure your order reaches you as soon as possible.

Can I cancel my order while it’s “Awaiting Shipment”?

Yes, you can cancel your order before it has been dispatched. Simply log in to your NariHaat account, go to “My Orders,” and click “Cancel Order.”
If the cancellation option isn’t available, email connect@narihaat.com, and we’ll assist you manually.

What if my order is delayed due to unforeseen reasons?

Occasionally, delays may happen due to high demand, logistics issues, or bad weather. We’ll keep you informed via email or SMS about any major delay. You can always contact connect@narihaat.com for updates.

🛍️ Ordering & Payment

How can I place an order on NariHaat?

To place an order, simply browse our products, select your desired items, add them to your cart, and proceed to checkout. You can complete your purchase securely using one of our available payment methods.

What payment methods do you accept?

We accept all major credit/debit cards, UPI, net banking, and wallet payments through secure gateways such as Razorpay. All transactions are encrypted to ensure complete safety of your personal and payment information.

Can I change or cancel my order after placing it?

If you need to change or cancel an order, please contact us at connect@narihaat.com as soon as possible. If your order hasn’t been shipped yet, we’ll do our best to accommodate your request. Once dispatched, changes or cancellations may not be possible.

How will I know if my order is confirmed?

Once your payment is successfully processed, you’ll receive an order confirmation email and SMS with all your order details. You can also view your order status anytime by logging into your NariHaat account.

Why was my payment declined?

Payments can fail due to incorrect details, insufficient balance, or temporary network issues. Try again after checking your card/UPI information. If the issue persists, please contact your bank or reach out to us at connect@narihaat.com for help.

What should I do if the payment was deducted, but my order was not placed?

Don’t worry — if your payment was deducted but you didn’t receive an order confirmation, it’s usually a temporary delay. The amount will be automatically refunded to your original payment method within 3–5 business days. If not, please contact connect@narihaat.com with your payment reference ID.

Can I get a GST invoice for my order?

Yes. A GST-compliant invoice is automatically generated once your order is processed. You can download it from your NariHaat account or request it by emailing us at connect@narihaat.com.

🛍️ After sales

How can I contact NariHaat after my purchase?

You can reach our after-sales support team anytime at connect@narihaat.com. Please mention your order number and issue details so we can assist you quickly.

What should I do if I receive a damaged or defective product?

If your item arrives damaged or defective, please email us at connect@narihaat.com within 48 hours of delivery. Attach clear photos or videos of the product and packaging. We’ll arrange a replacement or refund as per our return policy.

My order is missing some items. What should I do?

Sometimes orders are shipped in multiple packages. Please check your order status and tracking details.
If an item is still missing, contact us at connect@narihaat.com — we’ll verify your order and ensure the missing product is sent to you promptly.

How long does it take to process a return or replacement?

Once we receive your returned item, our team inspects it within 2–3 business days. After approval, refunds or replacements are processed within 5–7 business days depending on your payment method or courier.

Can I exchange a product after purchase?

Exchanges are available for select items based on stock availability. To request an exchange, email us at connect@narihaat.com with your order number and reason for exchange. Our team will guide you through the next steps.

I received my order after a refund was issued. What should I do?

Please keep the product and packaging safe and contact us at connect@narihaat.com.
We’ll verify your order details and guide you — either to return the product or arrange a repayment, depending on the situation.

I haven’t received my refund yet. What can I do?

Refunds usually reflect in your account within 5–7 business days after processing. If it’s delayed, please check with your bank or payment provider first. If it still hasn’t appeared, contact connect@narihaat.com for further help.

🧾 Refund

How can I request a refund?

To request a refund, please contact our support team at connect@narihaat.com with your order number and a brief explanation of the issue. Refunds are eligible for orders that are cancelled before dispatch or for items received damaged, defective, or incorrect.

How long does it take to process a refund?

Once your refund is approved, it is usually processed within 5–7 business days. The amount will be credited to your original payment method. Processing time may vary depending on your bank or payment provider.

I received my order after getting a refund. What should I do?

Occasionally, a product might arrive after the refund has already been issued. If this happens, please keep the item and its packaging intact and contact us at connect@narihaat.com. Our team will review your case and guide you on the next steps.

I haven’t received my refund yet. What should I do?

If you haven’t received your refund within the expected timeframe, please check your bank or payment statement first. If it’s not reflected there, contact us at connect@narihaat.com with your order details, and we’ll verify the status for you.

Are shipping charges refundable?

Shipping charges are generally non-refundable, unless the return or cancellation is due to an error from our side (e.g., wrong or damaged item delivered).

Can I get a partial refund if I return only one item from my order?

Yes, you can receive a partial refund if you return part of your order, provided the item(s) meet our return and refund eligibility criteria.

What happens if my refund request is rejected?

If your refund request doesn’t meet our policy conditions, we’ll notify you via email with the reason for rejection. You can still reach out to connect@narihaat.com for clarification or alternative resolutions.