1. General Principles

• • Treat all members of the NariHaat community with respect, dignity, and fairness.
• • Uphold the values of women’s empowerment, honesty, and inclusivity.
• • Use the platform for lawful purposes only.
• • Avoid any behavior that harms, harasses, or exploits others.

2. Vendor Responsibilities

• • Honest Listings: Vendors must provide accurate product/service descriptions, pricing, and availability.
• • Quality Standards: Vendors must ensure products are genuine, safe, and services are professional.
• • Respectful Communication: Vendors should communicate politely with customers, without abusive or discriminatory language.
• • No Exploitation: Vendors must not engage in unfair trade practices, fraud, or manipulation (fake reviews, false discounts, etc.).
• • Timely Fulfillment: Vendors must ship products or deliver services within promised timelines.

3. Customer Responsibilities

• • Respect Vendors: Customers must treat vendors respectfully and avoid abusive language.
• • Honest Reviews: Customers should provide truthful reviews and feedback without malice or manipulation.
• • Fair Usage: Customers must not misuse return/refund policies for personal gain.
• • Lawful Conduct: Customers must not use the platform for scams, spamming, or fraudulent activities.

4. Zero Tolerance Policy

NariHaat has zero tolerance for:

• → Harassment, abuse, or discrimination based on gender, caste, religion, region, or background.
• → Fraudulent or illegal activities by vendors or customers.
• → Offensive, explicit, or harmful content uploaded on the platform.

Violations may result in suspension or permanent termination of accounts.

5. Community Engagement

• • Vendors and customers are encouraged to participate in ground meetings, workshops, and empowerment programs organized by NariHaat.
• • Respectful behavior is expected in both online and offline events linked to NariHaat.

6. Enforcement & Penalties

• • First Violation → Warning Notice
• • Second Violation → Temporary Account Suspension
• • Severe / Repeated Violations → Permanent Account Termination & Legal Action

7. Reporting Misconduct

If you face harassment, fraud, or policy violations, you may report it to us:

Reports will be handled confidentially, and strict action will be taken against violators.

8. Commitment

By joining NariHaat.com, all vendors and customers commit to:

• • Creating a positive marketplace environment.
• • Supporting women’s empowerment and financial independence.
• • Contributing to a trustworthy and respectful community.