Vendor & Customer Code of Conduct Policy
Trust & Safety
Vendor & Customer Code of Conduct
At NariHaat.com, we are building a safe, respectful, and empowering marketplace for women. To achieve this, all vendors and customers must follow this Code of Conduct while using our platform.
1 General Principles
- Treat all members of the NariHaat community with respect, dignity, and fairness.
- Uphold the values of women’s empowerment, honesty, and inclusivity.
- Use the platform for lawful purposes only.
- Avoid any behavior that harms, harasses, or exploits others.
2 Vendor Responsibilities
- Honest Listings: Vendors must provide accurate product descriptions, clear pricing, and realistic availability.
- Quality Standards: Vendors must ensure products are genuine, safe, and packaged professionally.
- Respectful Communication: Vendors should communicate politely with customers, without abusive or discriminatory language.
- No Exploitation: Vendors must not engage in unfair trade practices, fraud, or manipulation (e.g., fake reviews, false discounts).
- Timely Fulfillment: Vendors must ship products within the promised timelines.
3 Customer Responsibilities
- Respect Vendors: Customers must treat vendors respectfully and avoid abusive or demanding language.
- Honest Reviews: Customers should provide truthful reviews and feedback without malice or manipulation.
- Fair Usage: Customers must not misuse return/refund policies for personal gain or fraudulent purposes.
- Lawful Conduct: Customers must not use the platform for scams, spamming, or illegal activities.
4 Zero Tolerance Policy
NariHaat has strict zero tolerance for the following behavior. Violations will result in immediate account suspension or permanent termination:
- Harassment, abuse, or discrimination based on gender, caste, religion, region, or background.
- Fraudulent or illegal activities by either vendors or customers.
- Offensive, explicit, or harmful content uploaded anywhere on the platform.
5 Community Engagement
- Vendors and customers are encouraged to participate in ground meetings, workshops, and empowerment programs organized by NariHaat.
- Respectful behavior is expected in both online and offline events linked to NariHaat.
6 Enforcement & Penalties
First Violation: Formal Warning Notice
Second Violation: Temporary Account Suspension
Severe / Repeated: Permanent Termination & Legal Action
Our Shared Commitment
By joining NariHaat.com, all vendors and customers commit to:
A Positive Marketplace
Women’s Empowerment
A Trustworthy Community