1. General Guidelines

• • Customers are requested to carefully review product details, vendor policies, and descriptions before purchase.
• • Return, replacement, or cancellation requests must be submitted within the timeline mentioned on the product/service page.
• • Some items or services may be non-returnable or non-refundable (e.g., personalized products, digital downloads, perishable goods, or confirmed service bookings like hotel rooms).

2. Return Policy for Products

Products are eligible for return/replacement if:

• • Damaged, defective, or not as described.
• • Wrong product delivered.
• • Missing parts or accessories.

The product must be returned in its original condition with tags, packaging, and invoice.

Certain categories (cosmetics, innerwear, food, health products, etc.) are non-returnable for hygiene and safety reasons.

3. Cancellation Policy

Order Cancellation by Customer:

• → Orders can be cancelled before they are shipped by the vendor.
• → Once shipped, cancellations are not allowed; customers may request a return instead.

Order Cancellation by Vendor/Platform:

• → A vendor or NariHaat may cancel an order due to stock unavailability, payment issues, or fraudulent activity.
• → In such cases, a full refund will be issued to the customer.

4. Refund Policy

Refund Eligibility: Refunds will be processed only after the returned product is inspected and approved by the vendor.

Refund Timeline:

• • Prepaid Orders: Refunds are usually processed within 5–7 business days to the original payment method.
• • COD Orders: Refunds may be issued via bank transfer, UPI, or wallet within 7–10 business days.

Non-Refundable Cases:

• • Customer provides incorrect details.
• • Product damaged due to misuse, negligence, or unauthorized repair.
• • Items marked “non-returnable” on the product page.

5. Service Bookings (Beauty Parlours, Hotels, Doctors, etc.)

• • Service bookings may have separate cancellation and refund policies defined by the vendor.
• • In case of disputes, NariHaat will mediate between the vendor and customer, but the final responsibility lies with the service provider.

6. Dispute Resolution

• • If a buyer and vendor cannot reach an agreement, NariHaat’s support team may intervene to ensure a fair resolution.
• • Final decisions will be based on evidence (photos, videos, invoices) provided by both parties.

7. Contact Us

For assistance with returns, cancellations, or refunds, please contact: